ecoMaster is the trail blazer of a new industry in Australia, the only one of
its kind to this point, to provide holistic, thermal performance and energy efficient
solutions for existing homes. It is our objective for you to be delighted with
your purchase, as well as with your dealings with ecoMaster. We welcome all feedback
- good and not so good - so we can constantly improve our service, offer an extensive
range of well researched, comprehensively tested products and collectively reduce
our environmental impact. Please feel free to
contact
us if you have any questions or suggestions.
We need to make sure you understand the policies under which we transact our business.
By proceeding with this transaction, you acknowledge that the goods sold are subject
to these terms and conditions and that you agree to be bound by them.
Privacy Policy: We value you, your business and the commitment you are
making to the future of this planet. All information supplied to us will be handled
with utmost respect for your rights to privacy. Any personal details supplied
to us will not be passed on to any other party and will only be used for the purpose
for which it is supplied.
Order Information: We request information from you on our order form. In
order to complete the transaction, you must provide contact information (such
as name, email, and shipping address) and financial information (such as credit
card number, expiration date). This information is used for billing purposes and
to fill your orders. If we have trouble processing an order, we will use the information
to contact you.
Pricing: The prices quoted on our website are in Australian dollars and
do not include freight. We only accept payment in Australian dollars.
GST: Australian Goods and Services Tax (GST) has been added to all prices
quoted on our website.
Product Availability: Total delivery time will depend on stock availability
and freight carrier. We endeavor to always have stock on hand and ship your order
within 7 working days. Occasionally, it may take longer to have your order shipped
to you. If your order needs to be installed by a tradesperson, it is safer to
book your tradesperson once your order has been delivered.
Delivery policy: You will be notified at the checkout of your delivery
options and the cost of delivery. We use the most economical freight arrangements
possible.
Victoria - Flat rate (excluding insulation - POA)
$10.00
Rest of Australia - Flat rate (excluding insulation - POA)
$14.00
Credit Card Security: This web shop is housed on a secure web server. Credit
card details and other personal information is only transmitted to our server
via industry standard Secure Sockets Layer (SSL) technology. Security over the
internet is as important to us as it should be to you.
Product Guarantee: Should you be unhappy with any product that you have
purchased from ecoMaster, we would very much appreciate your feedback. Of course,
we will refund your payment (excluding delivery charges) when we receive the unopened
item along with a copy of your sales invoice within 30 days of its purchase. "Made-to-order"
goods cannot be accepted for credit return.
Faulty Goods: Should any product you purchase from ecoMaster fail within
the warranty period, please
contact us
to arrange for a replacement. The product will be replaced when the faulty product
is received at PO Box 820 Gisborne 3437 Victoria along with a copy of your sales
invoice.
Damaged Goods: If you receive a damaged product from ecoMaster, please
advise us within 5 working days by
filling
in this form with your sales invoice number and return the item to us. We
will replace the item as soon it is received at PO Box 820 Gisborne 3437 Victoria.
General Terms and Conditions: The title of any items sold by ecoMaster
does not pass to you until full payment has been made and all funds have been
cleared.
Export policy: At this time, ecoMaster does not sell to overseas customers.
Newsletter: If you wish to subscribe to our newsletter, we ask for contact
information such as name and email address. You may unsubscribe from our newsletter
at any time.
Customer Service: We may communicate with you on a regular basis to provide
requested services and in regards to issues relating to your account we reply
via email or phone, in accordance with your wishes.
Legal Disclaimer: Though we make every effort to preserve customer privacy,
we may need to disclose personal information when required by law wherein we have
a good-faith belief that such action is necessary to comply with a current judicial
proceeding, a court order or legal process served on our Web site.
Cookies: A cookie is a piece of data stored on the user's computer tied
to information about the user. Usage of a cookie is in no way linked to any personally
identifiable information while on our site. We use session ID cookies. For the
session ID cookie, once you close the browser, the cookie simply terminates.
Links: This Web site will at time to time contain links to other sites.
Please be aware that ecoMaster is not responsible for the privacy practices of
such other sites. We encourage our users to be aware when they leave our site
and to read the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site.
Notification of Changes: If we decide to change our privacy policy, we will post
those changes to this privacy statement so our customers are always aware of what
information we collect and how we use it.
Contact Information: If users have any questions or suggestions, please
contact us
